1. Overview. Because our products are digital and delivered immediately (accounts, keys, credentials), refunds are limited. Read product descriptions carefully before purchase.
2. Eligible refunds (examples).
Non-delivery: If we fail to deliver credentials within the stated delivery time and cannot fix it within 48 hours after you contact support, you may be eligible for a refund.
Invalid or already-taken credentials: If delivered credentials are already invalid or taken at time of delivery, open a support ticket immediately with evidence; we will attempt to replace or refund.
Service-not-as-described: If a product materially differs from its listing, contact support with clear evidence within 48 hours of delivery.
3. Ineligible refunds.
Refunds will not be issued for: buyer error (wrong email provided), chargebacks, lost access after successful delivery, products banned/suspended by third parties, or change of mind.
No refunds for accounts that are later disabled/suspended by external platforms.
4. Process.
Contact us with order ID, proof, and a description.
We will review and respond within 48 hours. If approved, refunds are issued via the original payment method or store credit at our discretion.
5. Chargebacks.
Opening a chargeback without contacting us first may result in account bans and forfeiture of refund eligibility. We strive to resolve issues directly.
6. Exceptions. We may make case-by-case exceptions at our discretion.